Aboriginal Hospital Liaison Service

How we can help you

We acknowledge Prince of Wales Hospital is on land traditionally owned by the Bidjigal/Bidiagal people. We pay our respects to Elders past and present and all Aboriginal and Torres Strait Islander people using our services.

We welcome all people requiring care and their families, carers and friends to our hospital.

We ask all people coming to our hospital ‘Are you living as or known as an Aboriginal or Torres Strait Islander in your community?’ If you answer yes, we will ask you if you would like to see our Aboriginal Hospital Liaison Officers (AHLOs).

Coming to hospital can be a difficult time. Our AHLOs are available to have a yarn if you are finding it difficult being away from your home and family, if you are dealing with Sorry Business or feel a bit lonely or anxious.

Our AHLOs are part of our Social Work team and available to provide you the following support:

• Provide you with and your family with emotional, social and cultural support
• Advocate and liaise with other staff on your behalf
• Provide information about hospital services
• Provide information on your rights and responsibilities
• Organise referrals to other services (eg Aboriginal, Legal, Child Care Protection)
• Help you get financial assistance if you need it (eg pensions, benefits, IPTAAS (Isolated Patient’s Travel and Accommodation Scheme))
• Help you with finding accommodation if you are travelling to Sydney from the country
• Help you to fill in an application for housing
• Organise nursing, hospice or respite care if you need it
• Organise for you to get help if you need it when you get home. This includes help with housework, shopping, meals on wheels or any equipment you might need.

You can read our brochure for more information.