Your Rights and Responsibilities
When you are receiving services from us, you have certain rights and responsibilities. The Australian Charter of Healthcare Rights describes your rights which include:
Access - the right to healthcare services and treatments.
Safety - the right to safe and high quality care in an environment that makes you feel safe. Our staff and visitors also have the right to a safe environment.
Respect - the right to be treated as an individual with dignity and respect. Please show this courtesy to others.
Partnership - the right to ask questions and have honest and open communication with the healthcare team. The right to make decisions with your healthcare team. The right to choose who you want involved in planning and deciding on your health.
Information - the right to clear information about your health and services. The right to help to understand health information. The right to know if something has gone wrong with your healthcare.
Privacy - the right to privacy and information about you kept secure and confidential.
Give feedback - the right to comment on your care and have your concerns addressed.
For more information on your rights and responsibilities:
Watch this video (Auslan version).
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