This is for POWH Medical Services
Kidney Care Centre
How we can help you
We provide appointments with specialist renal doctors (nephrologists) for adults with all types of kidney disease including chronic kidney disease.
Chronic kidney disease means your kidneys are damaged and can’t filter blood the way they should. The disease is called “chronic” because the damage to your kidneys happens slowly over a long period of time. This damage can cause wastes to build up in your body and other health problems.
We also care for people with high blood pressure, people with end stage kidney disease, people on dialysis and those who have had a kidney transplant
We specialise in the care of patients with:
- High blood pressure and find it difficult to control
- High blood pressure who require 24 hour blood pressure monitoring
- Proteinuria/albuminuria (protein or albumin in your urine)
- Reduced kidney function
- Recurrent kidney stones
- Fluid or electrolyte imbalances, or
- Haematuria (blood in your urine).
How to find us
Kidney Care Centre, Level 3, Parkes Building, Prince of Wales Hospital (Building 7 on our campus map)
Our health care team includes specialist Doctors (nephrologists), transplant and access surgeons, anaesthetists, nurses, allied health (social work, dieticians, pharmacists) and administration staff.
Clinic |
Day |
Time |
Specialist |
General Nephrology Clinic |
Every day |
8.30 am - 11.30 am 12.30 pm - 3.30pm |
All |
Resistant Hypertension Clinic |
1st and 3rd Wednesday of every month |
2.00 pm - 4.00 pm |
Dr Kang & A/Prof Kotwal |
Acute Kidney Injury Clinic |
Every Friday morning |
9.00 am - 11.00 am |
Prof Endre, Dr Erlich, A/Prof Kotwal and Dr Kang |
You will need a referral form from your GP or specialist to use this service. Please ask them to fill in this referral form. Please fax to: 02 9382 4413 or email: POWRenalClinic@health.nsw.gov.au.
Once our Doctors review your referral letter we will contact you via phone or letter with your first appointment time and date.
To cancel or change an appointment, please call: 02 9382 4442 or email: POWRenalClinic@health.nsw.gov.au.
We are a teaching hospital and you may be asked to be involved in research or for a student to be present at your appointment. You have a right to say no. If you do so, this will not impact in any way on the services we will provide.
Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.
For more information on treatments visit: Kidney Health Australia.
Kidney Care Centre
How we can help you
We provide appointments with specialist renal doctors (nephrologists) for adults with all types of kidney disease including chronic kidney disease.
Chronic kidney disease means your kidneys are damaged and can’t filter blood the way they should. The disease is called “chronic” because the damage to your kidneys happens slowly over a long period of time. This damage can cause wastes to build up in your body and other health problems.
We also care for people with high blood pressure, people with end stage kidney disease, people on dialysis and those who have had a kidney transplant
We specialise in the care of patients with:
- High blood pressure and find it difficult to control
- High blood pressure who require 24 hour blood pressure monitoring
- Proteinuria/albuminuria (protein or albumin in your urine)
- Reduced kidney function
- Recurrent kidney stones
- Fluid or electrolyte imbalances, or
- Haematuria (blood in your urine).
How to find us
Kidney Care Centre, Level 3, Parkes Building, Prince of Wales Hospital (Building 7 on our campus map)
Our health care team includes specialist Doctors (nephrologists), transplant and access surgeons, anaesthetists, nurses, allied health (social work, dieticians, pharmacists) and administration staff.
Clinic |
Day |
Time |
Specialist |
General Nephrology Clinic |
Every day |
8.30 am - 11.30 am 12.30 pm - 3.30pm |
All |
Resistant Hypertension Clinic |
1st and 3rd Wednesday of every month |
2.00 pm - 4.00 pm |
Dr Kang & A/Prof Kotwal |
Acute Kidney Injury Clinic |
Every Friday morning |
9.00 am - 11.00 am |
Prof Endre, Dr Erlich, A/Prof Kotwal and Dr Kang |
You will need a referral form from your GP or specialist to use this service. Please ask them to fill in this referral form. Please fax to: 02 9382 4413 or email: POWRenalClinic@health.nsw.gov.au.
Once our Doctors review your referral letter we will contact you via phone or letter with your first appointment time and date.
To cancel or change an appointment, please call: 02 9382 4442 or email: POWRenalClinic@health.nsw.gov.au.
We are a teaching hospital and you may be asked to be involved in research or for a student to be present at your appointment. You have a right to say no. If you do so, this will not impact in any way on the services we will provide.
Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.
For more information on treatments visit: Kidney Health Australia.
Renal Ward (Kidney ward)
How we can help you
Our service helps you if you kidney disease and need care in Hospital. We care for people who have had a kidney transplant, dialysis patients and any other kidney related medical problem.
Nurse Unit Manager
Ms Qiuyue (Stella) Chen
How to find us
Renal Ward, Level 4, Dickinson Building, Prince of Wales Hospital (Building 15 on our campus map)
We are a team of specialised renal nurses and Doctors and we work with allied health professionals (physiotherapist, occupational therapist, social work etc). We care for you if you are staying in our Hospital ward.
We are a teaching hospital and you may be asked to be involved in research or for a student to be present at your appointment. You have a right to say no. If you do so, this will not impact in any way on the services we will provide.
Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.
For more information visit Kidney Health Australia.
Renal Ward (Kidney ward)
How we can help you
Our service helps you if you kidney disease and need care in Hospital. We care for people who have had a kidney transplant, dialysis patients and any other kidney related medical problem.
Nurse Unit Manager
Ms Qiuyue (Stella) Chen
How to find us
Renal Ward, Level 4, Dickinson Building, Prince of Wales Hospital (Building 15 on our campus map)
We are a team of specialised renal nurses and Doctors and we work with allied health professionals (physiotherapist, occupational therapist, social work etc). We care for you if you are staying in our Hospital ward.
We are a teaching hospital and you may be asked to be involved in research or for a student to be present at your appointment. You have a right to say no. If you do so, this will not impact in any way on the services we will provide.
Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.
For more information visit Kidney Health Australia.
Dialysis Services
How we can help you
We provide dialysis services for adults in hospital as well as those in the community. You need dialysis when your kidneys have difficulty filtering your blood. Dialysis is a treatment that:
- Removes waste, salts and extra water from your body
- Helps control your blood pressure
- Keeps a safe level of chemicals in your blood.
We provide two different types of dialysis:
- Haemodialysis is when your blood is pumped out of your body and cleaned through a filtering machine and then replaced.
- Peritoneal dialysis works inside your body using inside lining of your belly to act as a natural filter. A sterile fluid is washed in and out of your belly to clean your blood.
Prince of Wales Hospital Acute Haemodialysis Unit
Phone
02 9382 4438 or 02 9382 4439
Clinical (Medical) Lead
A/Prof Sradha Kotwal
Nurse Unit Manager
Philip Jarvis
Opening hours
7:00am - 10:00pm, Monday - Saturday. Closed on Sundays.
How to find us
Level 3, Parkes Building, Prince of Wales Hospital (Building 7 on our campus map)
___________________________________________________________________________
Home Therapies Training Unit
Phone
02 9382 4438 or 02 9382 4439
Nurses
Claire Marshall and Jennifer Micali
Opening hours
8:00am - 4:00pm, Monday - Friday. Closed on weekends.
24 hour support phone numbers
8:00am - 4:00pm, Monday - Friday call mobile: 0411 414 253
7.00am - 10.00pm, Saturdays call: 02 9369 0309
10.00pm - 7.00am, Mondays to Saturdays and all day Sundays and Public Holidays call our switchboard on: 02 9382 1111 and ask for the haemodialysis on-call nurse
How to find us
Level 2, Parkes Building, Prince of Wales Hospital (Building 7 on our campus map)
___________________________________________________________________________
War Memorial Hospital Satellite Haemodialysis - EORA Unit
Phone
02 9369 0216 or 02 9369 0309
Nursing Unit Manager
Ms Huiling (Olive) Zhao
Opening hours
7:00am - 3:30pm, Monday - Fridays. Closed weekends.
After hours support phone number
4:00pm - 10:00pm, Monday - Friday call: 02 9369 0309
How to find us
Vickery Building, War Memorial Hospital, 125 Birrell St, Waverley.
Our health care team includes specialist Doctors (nephrologists), access surgeons, anaesthetists, specialised nurses, allied health (social work, dieticians, pharmacists) and administration staff.
Home Therapies Training Unit – Prince of Wales Hospital Parkes Building 2 East
We provide education and support for people who have haemodialysis or peritoneal dialysis treatments at home. We have a 24 hour on-call service for patients.
Prince of Wales Hospital Acute Haemodialysis Unit – Parkes Building 3 West
We provide haemodialysis for people who have:
- Acute kidney disease – this means it happens suddenly
- End-stage kidney disease – this is when your kidneys can no longer function on their own and you require life-long dialysis
If you require dialysis, you will need to have it a number of times a week for the rest of your life. Our dialysis unit operates 6 days a week and is only closed on Sundays. We also provide an after-hours service as needed 7 days a week.
War Memorial Hospital Satellite Haemodialysis EORA Unit – Vickery Building
We provide haemodialysis at the War Memorial Hospital for people who are well and independent and able to assist with their dialysis. We provide dialysis 6 days a week.
If you need dialysis, you will need to meet with one of our kidney specialists. To arrange this first appointment, you need a referral from your local Doctor (GP) or specialist doctor. Ask them to fax the referral to: (02) 9382 4409. Once our Doctors review your referral letter we will contact you via phone or letter with your appointment time and date.
This first appointment will take up to an hour. Our specialists will discuss with you the type of dialysis and which service will be best for you.
Once you start dialysis you will need to have it a number of times a week. If you need to cancel or change a dialysis appointment please call the relevant service.
We are a teaching hospital and you may be asked to be involved in research or for a student to be present at your appointment. You have a right to say no. If you do so, this will not impact in any way on the services we will provide.
Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.
For more information about dialysis visit: Kidney Health Australia
Dialysis Services
How we can help you
We provide dialysis services for adults in hospital as well as those in the community. You need dialysis when your kidneys have difficulty filtering your blood. Dialysis is a treatment that:
- Removes waste, salts and extra water from your body
- Helps control your blood pressure
- Keeps a safe level of chemicals in your blood.
We provide two different types of dialysis:
- Haemodialysis is when your blood is pumped out of your body and cleaned through a filtering machine and then replaced.
- Peritoneal dialysis works inside your body using inside lining of your belly to act as a natural filter. A sterile fluid is washed in and out of your belly to clean your blood.
Prince of Wales Hospital Acute Haemodialysis Unit
Phone
02 9382 4438 or 02 9382 4439
Clinical (Medical) Lead
A/Prof Sradha Kotwal
Nurse Unit Manager
Philip Jarvis
Opening hours
7:00am - 10:00pm, Monday - Saturday. Closed on Sundays.
How to find us
Level 3, Parkes Building, Prince of Wales Hospital (Building 7 on our campus map)
___________________________________________________________________________
Home Therapies Training Unit
Phone
02 9382 4438 or 02 9382 4439
Nurses
Claire Marshall and Jennifer Micali
Opening hours
8:00am - 4:00pm, Monday - Friday. Closed on weekends.
24 hour support phone numbers
8:00am - 4:00pm, Monday - Friday call mobile: 0411 414 253
7.00am - 10.00pm, Saturdays call: 02 9369 0309
10.00pm - 7.00am, Mondays to Saturdays and all day Sundays and Public Holidays call our switchboard on: 02 9382 1111 and ask for the haemodialysis on-call nurse
How to find us
Level 2, Parkes Building, Prince of Wales Hospital (Building 7 on our campus map)
___________________________________________________________________________
War Memorial Hospital Satellite Haemodialysis - EORA Unit
Phone
02 9369 0216 or 02 9369 0309
Nursing Unit Manager
Ms Huiling (Olive) Zhao
Opening hours
7:00am - 3:30pm, Monday - Fridays. Closed weekends.
After hours support phone number
4:00pm - 10:00pm, Monday - Friday call: 02 9369 0309
How to find us
Vickery Building, War Memorial Hospital, 125 Birrell St, Waverley.
Our health care team includes specialist Doctors (nephrologists), access surgeons, anaesthetists, specialised nurses, allied health (social work, dieticians, pharmacists) and administration staff.
Home Therapies Training Unit – Prince of Wales Hospital Parkes Building 2 East
We provide education and support for people who have haemodialysis or peritoneal dialysis treatments at home. We have a 24 hour on-call service for patients.
Prince of Wales Hospital Acute Haemodialysis Unit – Parkes Building 3 West
We provide haemodialysis for people who have:
- Acute kidney disease – this means it happens suddenly
- End-stage kidney disease – this is when your kidneys can no longer function on their own and you require life-long dialysis
If you require dialysis, you will need to have it a number of times a week for the rest of your life. Our dialysis unit operates 6 days a week and is only closed on Sundays. We also provide an after-hours service as needed 7 days a week.
War Memorial Hospital Satellite Haemodialysis EORA Unit – Vickery Building
We provide haemodialysis at the War Memorial Hospital for people who are well and independent and able to assist with their dialysis. We provide dialysis 6 days a week.
If you need dialysis, you will need to meet with one of our kidney specialists. To arrange this first appointment, you need a referral from your local Doctor (GP) or specialist doctor. Ask them to fax the referral to: (02) 9382 4409. Once our Doctors review your referral letter we will contact you via phone or letter with your appointment time and date.
This first appointment will take up to an hour. Our specialists will discuss with you the type of dialysis and which service will be best for you.
Once you start dialysis you will need to have it a number of times a week. If you need to cancel or change a dialysis appointment please call the relevant service.
We are a teaching hospital and you may be asked to be involved in research or for a student to be present at your appointment. You have a right to say no. If you do so, this will not impact in any way on the services we will provide.
Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.
For more information about dialysis visit: Kidney Health Australia
Kidney Services
How we can help you
We care for you if you have problems related to your kidneys or high blood pressure. We also look after you if you have unusual levels of electrolytes (including sodium and potassium) in your body. Kidney disease includes kidney stones, cysts, inflammation of the filters in your kidneys, cancer or damage caused by diabetes, infection or high blood pressure.
We provide:
- Care for patients who are in Prince of Wales Hospital, The Royal Hospital for Women or Sydney Children’s Hospital
- Assessment if you need dialysis
- Haemodialysis and peritoneal dialysis
- Kidney transplant
- Dialysis in your home
- Day procedures such as inserting a permanent tube for dialysis or giving special medicines.
Our health care team includes specialist Doctors (nephrologists), transplant and access surgeons, anaesthetists, nurses, allied health (social work, dieticians, pharmacists) and administration staff.
Head of Department
Professor Zoltan Endre
Manager
Dadevya Gutierrez
Opening hours
8.00 am - 4.30 pm Monday - Friday.
How to find us
Level 3, High Street Building, Prince of Wales Hospital (Building 2 on our campus map)
Information about how to get to our Randwick campus
Kidney Services
How we can help you
We care for you if you have problems related to your kidneys or high blood pressure. We also look after you if you have unusual levels of electrolytes (including sodium and potassium) in your body. Kidney disease includes kidney stones, cysts, inflammation of the filters in your kidneys, cancer or damage caused by diabetes, infection or high blood pressure.
We provide:
- Care for patients who are in Prince of Wales Hospital, The Royal Hospital for Women or Sydney Children’s Hospital
- Assessment if you need dialysis
- Haemodialysis and peritoneal dialysis
- Kidney transplant
- Dialysis in your home
- Day procedures such as inserting a permanent tube for dialysis or giving special medicines.
Our health care team includes specialist Doctors (nephrologists), transplant and access surgeons, anaesthetists, nurses, allied health (social work, dieticians, pharmacists) and administration staff.
Head of Department
Professor Zoltan Endre
Manager
Dadevya Gutierrez
Opening hours
8.00 am - 4.30 pm Monday - Friday.
How to find us
Level 3, High Street Building, Prince of Wales Hospital (Building 2 on our campus map)
Information about how to get to our Randwick campus
Cognitive Disorders Clinic
How we can help you
We help people who are experiencing cognitive decline from ageing or age-related diseases. Cognitive decline is when you have difficulty with memory, paying attention, speaking or understanding. You may also have difficulty recognising people, places or things, and might find new places or situations overwhelming.
Our team will thoroughly assess what is happening for you. We will take time to listen to your concerns and frustrations and provide advice on managing your cognitive decline through lifestyle changes and medicines (if appropriate). We will involve your family or carers and provide you information on your condition and a suite of therapy options both in the community and Hospital. We can also discuss new treatments and clinical trials with you.
Managers
Dr Thi Yen Hill
Dr Stephanie Ward
Learn about our electronic referral system
How to find us
Outpatients B, Level 2, Campus Centre Building, Prince of Wales Hospital (building 16 on our campus map).
We care for people over the age of 60 years who live in South Eastern Sydney. We care for those with a suspected cognitive disorder (including mild cognitive impairment, dementia) or those with a known cognitive disorder with complications.
Our team include specialist aged care Doctors called Geriatricians and doctors in training as well as specialised nurses and administration staff.
Our Geriatricians are:
- Dr Thi Yen Hill
- Dr Stephanie Ward.
We work in partnership with your local doctor (GP), Prince of Wales Hospital and Community Health Services, local pharmacies and other Aged care service providers (including War Memorial Hospital, Day centres and residential aged care facilities).
Our clinic is held on Wednesdays from 1.00 - 4.00 pm and Thursdays from 9.00 am - 1.00 pm at the Adult Outpatient Department, Level 2, Campus Centre, Prince of Wales Hospital.
You will need a referral letter from your local general practitioner (GP) or specialty doctor to use this service. Your doctor will need to submit this referral electronically via Healthlink. Your referral will include your medical history, relevant test results, X-ray results and what medicines you are currently taking.
Once we receive this referral and accept it we will send you a letter with your appointment details. We will also send this to your doctor. If we cannot make an appointment for you, we will send you a letter confirming that you are on the waiting list for the next available appointment.
If you provide your mobile phone number, you will receive a SMS reminder in the week before your appointment.
You may need to wait from 3 - 6 months for your first appointment.
If you change your address and/or phone number, or need to change or cancel your appointment, please telephone the Aged Care Department during business hours on 02 9382 4252.
Please ask your GP (local doctor) to organise the following tests before your appointment with us:
- Blood tests (FBC, EUC, LFT, CMP, B12/folate, TFT, fasting glucose) if none within the last 6 months.
- Brain imaging (CT or MRI) if none within the last 12 months.
Bring these test results to your first appointment along with:
- Your referral letter from your GP
- Your Medicare card
- A list of your medicines or bring all your medicines in a bag, including any herbal or over the counter medicines
- Glasses
- Hearing aids
- You are encouraged to bring a support person (a relative, friend or carer) with you
- Cambridge Behavioural Inventory (completed by a family member/carer/friend)
- A snack or drink if needed.
When you come to our hospital for your appointment, you can check-in using our electronic check-in kiosks. These are located in our Adult Outpatient Department, Acute Services Building (Botany Street), High Street and Barker Street entrances.
You can find more information on these trusted sources:
- Dementia Australia via the National Dementia Helpline 1800 100 500 or www.dementia.org.au
- Dementia Support Australia on 1800 699 799 or www.dementia.com.au
- Community Dementia Nurse referrals via Northern Network Access and Referral Centre on Phone: 02 9369 0400 or My Aged Care on 1800 200 422
- Aged Care Assessment Team for community supports via My Aged Care on 1800 200 422
We are a teaching hospital and you may be asked to be involved in research or for a student to be present at your appointment. You have a right to say no. If you do so, this will not impact in any way on the services we will provide.
Please let us know if you need an interpreter before your appointment date. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and our service on 02 9382 4252.
Cognitive Disorders Clinic
How we can help you
We help people who are experiencing cognitive decline from ageing or age-related diseases. Cognitive decline is when you have difficulty with memory, paying attention, speaking or understanding. You may also have difficulty recognising people, places or things, and might find new places or situations overwhelming.
Our team will thoroughly assess what is happening for you. We will take time to listen to your concerns and frustrations and provide advice on managing your cognitive decline through lifestyle changes and medicines (if appropriate). We will involve your family or carers and provide you information on your condition and a suite of therapy options both in the community and Hospital. We can also discuss new treatments and clinical trials with you.
Managers
Dr Thi Yen Hill
Dr Stephanie Ward
Learn about our electronic referral system
How to find us
Outpatients B, Level 2, Campus Centre Building, Prince of Wales Hospital (building 16 on our campus map).
We care for people over the age of 60 years who live in South Eastern Sydney. We care for those with a suspected cognitive disorder (including mild cognitive impairment, dementia) or those with a known cognitive disorder with complications.
Our team include specialist aged care Doctors called Geriatricians and doctors in training as well as specialised nurses and administration staff.
Our Geriatricians are:
- Dr Thi Yen Hill
- Dr Stephanie Ward.
We work in partnership with your local doctor (GP), Prince of Wales Hospital and Community Health Services, local pharmacies and other Aged care service providers (including War Memorial Hospital, Day centres and residential aged care facilities).
Our clinic is held on Wednesdays from 1.00 - 4.00 pm and Thursdays from 9.00 am - 1.00 pm at the Adult Outpatient Department, Level 2, Campus Centre, Prince of Wales Hospital.
You will need a referral letter from your local general practitioner (GP) or specialty doctor to use this service. Your doctor will need to submit this referral electronically via Healthlink. Your referral will include your medical history, relevant test results, X-ray results and what medicines you are currently taking.
Once we receive this referral and accept it we will send you a letter with your appointment details. We will also send this to your doctor. If we cannot make an appointment for you, we will send you a letter confirming that you are on the waiting list for the next available appointment.
If you provide your mobile phone number, you will receive a SMS reminder in the week before your appointment.
You may need to wait from 3 - 6 months for your first appointment.
If you change your address and/or phone number, or need to change or cancel your appointment, please telephone the Aged Care Department during business hours on 02 9382 4252.
Please ask your GP (local doctor) to organise the following tests before your appointment with us:
- Blood tests (FBC, EUC, LFT, CMP, B12/folate, TFT, fasting glucose) if none within the last 6 months.
- Brain imaging (CT or MRI) if none within the last 12 months.
Bring these test results to your first appointment along with:
- Your referral letter from your GP
- Your Medicare card
- A list of your medicines or bring all your medicines in a bag, including any herbal or over the counter medicines
- Glasses
- Hearing aids
- You are encouraged to bring a support person (a relative, friend or carer) with you
- Cambridge Behavioural Inventory (completed by a family member/carer/friend)
- A snack or drink if needed.
When you come to our hospital for your appointment, you can check-in using our electronic check-in kiosks. These are located in our Adult Outpatient Department, Acute Services Building (Botany Street), High Street and Barker Street entrances.
You can find more information on these trusted sources:
- Dementia Australia via the National Dementia Helpline 1800 100 500 or www.dementia.org.au
- Dementia Support Australia on 1800 699 799 or www.dementia.com.au
- Community Dementia Nurse referrals via Northern Network Access and Referral Centre on Phone: 02 9369 0400 or My Aged Care on 1800 200 422
- Aged Care Assessment Team for community supports via My Aged Care on 1800 200 422
We are a teaching hospital and you may be asked to be involved in research or for a student to be present at your appointment. You have a right to say no. If you do so, this will not impact in any way on the services we will provide.
Please let us know if you need an interpreter before your appointment date. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and our service on 02 9382 4252.