Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

Traditional Aged Care Program (TACP) Brochure

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

Traditional Aged Care Program (TACP) Brochure

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

Traditional Aged Care Program (TACP) Brochure

1. You need an aged care assessment

You or your carer/family can apply for an assessment through a website called My Aged Care at: www.myagedcare.gov.au or by phoning 1800 200 422.

If you need help to arrange this assessment you can also call the Care Finder service on 1800 346 337 (Monday to Friday 8:30am to 4:30 pm). 

2. You will need to contact the Northern Network Access and Referral Service (NNARC)

You, your carer/family or doctor can contact NNARC to arrange an appointment with our Community Dementia Service. Call NNARC on (02) 9369 0400 or email seslhd-nnarc@health.nsw.gov.au. 

Please contact our Northern Network Access Referral Service if you need to cancel or change your appointment. Call NNARC on (02) 9369 0400 or email seslhd-nnarc@health.nsw.gov.au. 

Please let us know if you need an interpreter. You can contact us by telephoning the Translating and Interpreting Service (TIS) National on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with. 

1. You need an aged care assessment

You or your carer/family can apply for an assessment through a website called My Aged Care at: www.myagedcare.gov.au or by phoning 1800 200 422.

If you need help to arrange this assessment you can also call the Care Finder service on 1800 346 337 (Monday to Friday 8:30am to 4:30 pm). 

2. You will need to contact the Northern Network Access and Referral Service (NNARC)

You, your carer/family or doctor can contact NNARC to arrange an appointment with our Community Dementia Service. Call NNARC on (02) 9369 0400 or email seslhd-nnarc@health.nsw.gov.au. 

Please contact our Northern Network Access Referral Service if you need to cancel or change your appointment. Call NNARC on (02) 9369 0400 or email seslhd-nnarc@health.nsw.gov.au. 

Please let us know if you need an interpreter. You can contact us by telephoning the Translating and Interpreting Service (TIS) National on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with. 

1. You need an aged care assessment

You or your carer/family can apply for an assessment through a website called My Aged Care at: www.myagedcare.gov.au or by phoning 1800 200 422.

If you need help to arrange this assessment you can also call the Care Finder service on 1800 346 337 (Monday to Friday 8:30am to 4:30 pm). 

2. You will need to contact the Northern Network Access and Referral Service (NNARC)

You, your carer/family or doctor can contact NNARC to arrange an appointment with our Community Dementia Service. Call NNARC on (02) 9369 0400 or email seslhd-nnarc@health.nsw.gov.au. 

Please contact our Northern Network Access Referral Service if you need to cancel or change your appointment. Call NNARC on (02) 9369 0400 or email seslhd-nnarc@health.nsw.gov.au. 

Please let us know if you need an interpreter. You can contact us by telephoning the Translating and Interpreting Service (TIS) National on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with. 

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

Handbook for family and friends of patients admitted to Aged Care Wards

www.myagedcare.gov.au is an Australian Government website and national phone line (1800 200 422) with up-to-date information about Australia’s aged care system and services. It assists people to navigate the aged care system and provides referrals for assessment and service provision

The Aged Care Information Line provides information on home and community care and financial benefits. Telephone 1800 500 853 TTY 1800 555 677

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

Handbook for family and friends of patients admitted to Aged Care Wards

www.myagedcare.gov.au is an Australian Government website and national phone line (1800 200 422) with up-to-date information about Australia’s aged care system and services. It assists people to navigate the aged care system and provides referrals for assessment and service provision

The Aged Care Information Line provides information on home and community care and financial benefits. Telephone 1800 500 853 TTY 1800 555 677

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

Handbook for family and friends of patients admitted to Aged Care Wards

www.myagedcare.gov.au is an Australian Government website and national phone line (1800 200 422) with up-to-date information about Australia’s aged care system and services. It assists people to navigate the aged care system and provides referrals for assessment and service provision

The Aged Care Information Line provides information on home and community care and financial benefits. Telephone 1800 500 853 TTY 1800 555 677

Our team includes:

• Medical Director and Registrar (Doctor in training): The Doctor will monitor your health and treatment plan until you are better or referred to another service.
• Registered Nurses: Our nurses will visit you regularly to give you your medicine and other treatments. 
• Physiotherapists: The physiotherapists will explain what exercises you need to do after you have had surgery.
• Occupational Therapists:  The Occupational Therapist will provide equipment and advice on how to stay safe at home after you have had surgery.
• Administrative staff: Our administration staff answer the phone and can help with any questions you may have.

We work closely with your local general practitioner (GP) the staff at Prince of Wales Hospital and other doctors who may refer you to our service.

Our nurses will visit every day depending on your treatment plan. They will also visit you on weekends and public holidays. The nurses will provide all the medical equipment that is needed. They will talk to your GP and our doctor about your progress and discuss with them any concerns they may have. Our doctor will visit to check your progress and will decide when you no longer need to use our services.

Who is eligible to use our services?

• People over the age of 16 years who have an infection and need antibiotics to be directly injected into a vein. 
• People over the age of 60 years who need rehabilitation support after surgery.
• You must live in the suburbs that are covered by our service. To find out if you are eligible please contact our office.

How to make an appointment for a visit

If you have an infection your GP will ring our doctor to discuss your treatment needs. If it is decided that you need antibiotics to be injected directly into a vein you will receive a call from the nurse to organise the visit. 

If you need rehabilitation at home you or your GP can contact us to discuss your needs.

What time are the visits?

We usually visit between 7.00am and 2.00pm. If our nurses need to visit outside these times we will let you know.

What happens if I have an appointment and will not be available for the visit?

If you are not available for an appointment please talk with your nurse or contact our office a few days beforehand so we can make alternative arrangements.

If you need antibiotics, our doctor will organise these.  You will need to organise your regular medicines with your GP.

Our nursing service is available 24 hours a day. You will be given a phone number to contact us if you feel unwell.  If you are very unwell please go to the Emergency Department.

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

Prince of Wales Hospital is a teaching hospital and you may be asked for your permission for a student to be present during the visits. You have the right to say no.  If you do so, this will not influence the treatment or services available to you.